FAQs

FREQUENTLY ASKED QUESTIONS

What’s the difference between 10k, 14k, and 18k gold?

  • 10k gold has 41.7% pure gold. It’s the most durable and affordable type of gold. Less yellow in tone and great if you’re looking for something strong for everyday wear.

  • 14k gold contains 58.3% gold. It strikes a good balance between durability, price, and appearance. It’s a popular choice for both beauty and strength.

  • 18k gold is 75% pure gold. It has a richer yellow tone and feels more luxurious, but it’s softer and more prone to scratches. It’s also more expensive.

What payment methods do you accept?

We accept:

  • All major credit/debit cards (Visa, Mastercard, Amex)

  • PayPal (no account required)

  • Bank transfers

  • Cash (for local customers)

  • Money orders or checks (after clearing period)

How long does it take to receive my order?

Orders usually take between 3 to 5 months from payment to delivery. Timing depends on order volume, customizations, and payment method. Payments by e-check may take 5–7 business days to clear.

Custom orders like 18k, rose/white gold, diamonds, or unique designs may require additional time.

Please note: This is an estimated timeline. Since everything is handmade, delays may occur.

Do you collect sales tax?

We collect 7% sales tax for customers residing in Florida (U.S. only). No exceptions.

How do you ship your products?

  • We ship via FedEx 2nd Day Air with full insurance and signature confirmation at no extra cost (U.S. customers only).

  • An adult must sign upon delivery. If no one is home, the package will be held at the FedEx hub for up to 5 business days.

  • We do not ship to addresses different from your billing or PayPal address.

  • You’re welcome to pick up your order in person with valid ID and proof of purchase.

International shipping costs $75 USD. We cover the rest. Customers are responsible for any customs fees, duties, or taxes upon delivery.

Note: We do not ship on Fridays unless you request and pay for Saturday delivery.

Can I cancel or modify my custom order?

Yes—only before production begins. Once we start working on your piece, changes and cancellations are no longer possible. If you cancel after production starts, a 15% restocking fee will be deducted from your refund.

What is your return/refund policy?

We accept returns within 7 days of receiving your item. A 15% restocking fee applies. Returned items must be in perfect condition, unaltered and securely packaged.

We do not refund:

  • Custom pieces (see below)

  • Engravings

  • Special locks

  • Diamond or gem settings

  • Shipping charges

If the returned item is approved by our jeweler, refunds are processed within 5–10 business days.

Custom items include:
18k/22k/24k gold (any tone), square-style chains, ID bracelets, 2-tone/tri-color gold, engraved pieces, custom locks, diamond settings, and personalized designs.

Are your products made of real gold?

Absolutely. At Swiss Gemstone Setters, we only use 100% solid gold—no plating, no hollow pieces, and no shortcuts. Every item is handcrafted with genuine, high-quality gold.

Can I upgrade my jewelry?

Yes! You can upgrade your chain or bracelet.

  • If you upgrade within 7 days, we’ll give you full credit, including labor (excluding custom features).

  • After 7 days, you’ll still get 100% of the gold value (excluding labor) as credit toward your new order.

The piece must be returned in the same condition as delivered.

How do I care for my gold jewelry?

To keep your jewelry shining:

  1. Use warm water and a mild liquid dish soap.

  2. Gently scrub with a soft brush until it lathers.

  3. Rinse thoroughly.

  4. Pat dry with a soft cloth.

Avoid:

  • Bleach or harsh cleaners

  • Perfumes, hairspray, cosmetics

  • Sleeping with your jewelry on

Store pieces flat and separately to avoid scratches.

Still have questions?
Feel free to call or message us anytime!